Start a Return

Need to return an item? Follow these steps so we can process it quickly.

1. Check that your item is eligible: unused, in its original condition, and within 30 days of delivery. Custom-size items cannot be returned. See our Return Policy.
2. Email support@shademart.zendesk.com with the subject line "Return Request". Include your order number, the item you want to return, and the reason.
3. Wait for our reply with return approval and instructions. Please do not send anything back before your return is approved.
4. Ship the item to: Shademart, 515 Yorbita Rd, La Puente, CA 91744. For items over $75, we recommend a trackable shipping service.
5. Once we receive and inspect your return, we will email you. Approved refunds are issued to your original payment method within 10 business days.

Is your item defective? Please submit a warranty claim instead.

Questions? Call us at 888-777-2538.