Start a Return

Unused items can be returned within 30 days of delivery. Tell us what you’d like to return and we’ll email you approval and instructions.

Is my item eligible?

Within 30 days of delivery
Unused, in its original condition and packaging
Arrived damaged, worn or torn? You can still request a return after 30 days, as long as it’s unused.
Custom-size and made-to-order items can’t be returned — defects are covered by our warranty.

Restocking fee	15% of the item price
Return shipping	Paid by you if the item isn’t defective
Refund	To your original payment method, within 10 business days after your return is approved

Send the form. Include your order number and the item you’re returning.
Wait for approval. We’ll email you instructions — please don’t ship anything before then.
Ship it back to ShadeMart, 515 Yorbita Rd, La Puente, CA 91744. For items over $75, use a trackable service.
Get your refund after we receive and inspect the item.

Item defective after you’ve used it? Submit a warranty claim for a free replacement instead. Read the full return policy →