Returns Window: The ShadeMart return policy spans a 30-day period commencing from the date of delivery or goods received by the customer, concluding 30 calendar days thereafter. Unfortunately, if 30 days have elapsed since your purchase was delivered, we are unable to offer a refund.

Exceptions: Products that are damaged, worn, or torn upon arrival remain eligible for return beyond the standard returns window, provided they are free from customer-induced damage, unused, and in the same condition as received.

Exceptions (continued): Defective products beyond the returns window that have been used should be addressed through our Warranty policy, allowing for the provision of a replacement item. Items undergoing the warranty process are not subject to a returns window and are not eligible for refund or reimbursement. In each case mentioned, a receipt or proof of purchase is required to process your claim.

Fees (Restocking + Incorrect Claim)

In certain situations, only partial refunds are granted (if applicable):

• Returned items are subject to a 15% restocking fee, covering our initial free shipping and repackaging/merchandising costs.
• If a claim is found to be incorrect, and the item is not in its original condition, damaged, or missing parts for reasons not due to our error, we may impose a refund fee equivalent to up to 100% of its value.

Refunds (if applicable)

Upon receipt and inspection of your returned item, we will notify you via email about the approval or rejection of your refund. If approved, the refund will be processed, and a credit will be automatically applied to your credit card or original method of payment within a specified timeframe.

Late or Missing Refunds (if applicable)

If you haven’t received a refund, please check your bank account and contact your credit card company. There might be some processing time before your refund is officially posted. If issues persist, contact your bank or reach out to us at info@shademart.com.

Sale Items (if applicable)

Regular-priced items are eligible for a refund, but unfortunately, sale items cannot be refunded.

Shipping

To return your product, mail it to: 515 Yorbita Rd, La Puente, CA 91744.

If the item is free from defects, the customer is responsible for all shipping costs related to the return, without shipping reimbursement. If the item is approved for return due to a warranty replacement, shipping may be reimbursed.

Delivery times for exchanged products may vary depending on your location. For items over $75, consider using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of your returned item.