Refund policy

Understanding Our Return Policy

Returns

  1. Returns Window: The Shademart return policy covers a 30-day period that starts on the date of delivery and ends 30 calendar days afterwards. If 30 days have passed since your purchase was delivered, unfortunately we cannot offer a refund.
  2. Exceptions: Products that arrive damaged, worn, or torn are eligible for return beyond the returns window, provided they are free from damage caused by the customer, unused, and in the same condition as received.
  3. Exceptions (cont.): If a product is defective after the returns window and has been used, please use our Warranty Policy so that we can provide a replacement. Items in the warranty process are not subject to a returns window and are not eligible for a refund or reimbursement.
  4. Custom Items: Custom-size and made-to-order items cannot be returned. Defects in these items are covered by our Warranty Policy.

In each case above, we require a receipt or proof of purchase to process your claim.

Fees (Restocking + Incorrect Claim)

There are certain situations where only partial refunds are granted (if applicable):

  1. Returned items are subject to a 15% restocking fee (this covers our initial free shipping and repackaging costs).
  2. If a claim is incorrect and the item is not in its original condition, or is damaged or missing parts for reasons not due to our error, we may deduct a fee of up to 100% of its value from the refund.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, your refund will be processed and a credit will automatically be applied to your credit card or original method of payment within 10 business days.

Late or missing refunds (if applicable)
If you have not received a refund yet, first check your bank account again.
Then contact your credit card company, as it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you have done all of this and you still have not received your refund after 15 business days, please contact our customer support team at 888-777-2538 or by email at support@shademart.zendesk.com.

Sale items (if applicable)
Only regular-priced items may be refunded. Unfortunately, sale items cannot be refunded.

Shipping
Please contact us before sending anything back. To return your product, mail it to: Shademart, 515 Yorbita Rd, La Puente, CA 91744.

If the item is free from defects, the customer is responsible for all return shipping costs, without shipping reimbursement. If the item is approved for return due to a replacement under warranty, shipping may be reimbursed.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.