Warranty Policy

This Limited Warranty applies to tangible goods purchased from ShadeMart through shademart.com or Amazon.

What does this warranty encompass, and how will it address my concerns?

Within the stipulated Warranty Period, ShadeMart will, without charge, substitute a product exhibiting defects due to improper material or workmanship under standard usage and maintenance.

What is the duration of this coverage?

The Warranty Period differs based on the product type:

• 3-year warranty: Standard Sun Shade Sail, Standard Privacy Fence Screen
• 4-year warranty: Heavy Duty PLUS Privacy Fence Screen
• 5-year warranty: Super Ring Sun Shade Sail
• Lifetime warranty: Hardware installation kit

A replaced product inherits the remaining warranty of the initially purchased product.

What falls outside the scope of this limited warranty?

This Limited Warranty excludes issues arising from:

• Conditions, malfunctions, or damage unrelated to material or workmanship defects (e.g., leaving your shade sail exposed to high winds or storms)
• Damage resulting from negligence
• Malfunctions due to unauthorized product modification
• Theft or loss of the product

How can I avail myself of warranty service?

To obtain warranty service, you must complete our RMA form, enabling us to assess the problem and determine the most appropriate solution for you.

Customers are responsible for covering shipping and handling fees.

Consumer protection

In some states, regulations may preclude the exclusion or limitation of incidental or consequential damages or impose limitations on how long an implied warranty lasts. Hence, the aforementioned limitations or exclusions may not be applicable to you. This warranty provides specific legal rights, and you may have additional rights that differ from state to state.