Shipping policy

Last updated: November 4, 2026

Thank you for choosing ShadeMart for your outdoor shade and privacy needs. We are a factory-direct manufacturer located in La Puente, California, and offer the following shipping services:

Domestic Shipping (USA)

Free Shipping: Enjoy free standard shipping to all 48 contiguous states within the United States.
Expedited Shipping: Need it faster? Any expedited options for your address are shown at checkout, with charges based on order details.
Alaska, Hawaii, U.S. territories and APO/FPO addresses: Additional shipping charges may apply and will be shown at checkout.

International Shipping

Shipping Costs: Customers outside the United States are responsible for additional shipping fees, which can be viewed at checkout where international delivery is available.

Order Processing

In-stock items ship within 1–3 business days.
Custom-size items are made to order in 1–3 business days and ship within 3–7 business days.

Once your order ships, you will receive a confirmation email with tracking. You can also check your order status on our Track Your Order page.

Returns and Exchanges

We offer a 30-day return policy on unused in-stock items. Custom-size items are not returnable. See our Refund Policy for full details, or start a return.