Warranty Claim

If your product has a defect in material or workmanship within its warranty period, we’ll replace it at no charge.

Warranty coverage

Product	Warranty
Standard Sun Shade Sail	3 years
Standard Privacy Fence Screen	3 years
Heavy Duty PLUS Privacy Fence Screen	4 years
Super Ring Sun Shade Sail	5 years
Hardware installation kit	Lifetime

A replacement keeps the remaining warranty of the original product. Product not listed? Ask us.

Damage not caused by a material or workmanship defect — for example, leaving a shade sail up in high winds or storms
Damage from negligence
Problems caused by modifying the product
Theft or loss

Send the form with your order number (or Amazon order ID) and a short description.
Reply with photos of the defect when we email you.
We review your claim and email you next steps.

Shipping and handling for warranty service is paid by the customer. Full warranty policy →